What happens after I place an order?

Your order will be sent for fulfillment within minutes. We ship orders within 24 hours. After your items has shipped, allow 3-4 business days for delivery via USPS (or faster delivery if you paid for express shipping).


Why is Project GreenBag the best choice for reusable bags?

There is no clear definition of an eco-friendly bag. “Green” and “eco-friendly” have turned into buzzwords, claimed by many other brands in their marketing to persuade environmentally aware customers into buying their products. For a full list of what makes Project GreenBag different, click this link:


How do I cancel an order?

Orders ship within 24 hours. If you change your mind please call us at 415-944-7421 or email us at orders@projectgreenbag.com. Include your name, address, email or phone number, and order number.


Is the checkout process secure?

Yes. Our checkout page is TRUSTe verified. The checkout process adheres to TRUSTe’s strict online privacy principles and protects the privacy and personal information collected through our website. The TRUSTe seal is a signal to consumers that this website is safeguarding your personal information and values your online privacy. Look for the TRUSTe logo on our checkout page. 


I have a special request. How do I contact you?

We would love to chat with you about any questions you have about our products. You may email us at info@projectgreenbag.com or call us at 415-944-7421. You may also choose to click the "contact" us link at the top of this page.